Frequently Asked Questions
We use Paypal for our checkout. We figure it's safe, well known and you don't pay any fees. If you shop on the internet you probably have a paypal account. You can therefore use your bank account or credit card or paypal balance to buy your school uniform. You can also use paypal as a guest and use your credit card. Just click on the paypal icon.
How do I know my order has gone through?
You will get an email almost immediately from the shop confirming that the order has been received. This email is automatic so if you don't receive it please call us on 0417 688 924 or email us on email@example.com and so we can check the order has been received.
How long will my parcel take?
We recommend that you allow 10-15 business days. We try and turn orders around quickly however some stock does have to come from Sydney to us and then be posted to you and we have been experiencing major shipping delays.
Why is my parcel taking so long?
In order to keep our prices low we maintain a small level of stock in products. Hence we can be waiting on stock to arrive so we are in the hands of the couriers who sometimes seem to go the long way - you know Bathurst via Perth and Adelaide. We post out to you the day stock arrives in Bathurst. We are then in the hands of Australia Post. We love our little post office here but know that sometimes are parcels have a bit of a scenic route on their way to you.
Why do you stock those brands?
I have been buying school uniforms for my own kids since 2006 and have tried lots of different brands over the years. We were also the lucky recipients of hand me downs. My experience showed me that spending a bit more on quality brands at the beginning led to a longer life span overall. I know kids grow out of school clothes quickly at times and I have always made good money selling my used uniforms at the clothing pool if there was no one to pass them on to. I try and keep my prices a bit lower so you can afford the quality too. The more clothes we can keep out of landfill the better.
Out of Stocks
There are popular times for new school uniforms. Sometimes we might run out of stock. If this happens we will notify you as soon as we can. If we cannot re-order the item we will give you an immediate refund. If we can re-order we will give you the choice of waiting a bit longer or having a refund.
If you are out of stock on the website do you have more stock coming
Probably – send me an email or give me a call and I will let you know asap. Although COVID has made this more difficult - so sometimes the answer is no.
Do I really need to register and get another password?
Well no, you can checkout as a guest. If you are coming back another time (and we hope that you do) you may find it useful to register so you can save yourself a bit of hassle and a few minutes next time.
What is Melange?
The boy’s long trousers are Melange. What is that I hear you ask? I wondered too. Basically it is not the same fabric that the summer shorts are made of - it is a thicker, shinier winter material. You may like to check with your school. Let me know if you find anything different and I can list it next to your school’s details.
Will you stock something if we ask you to?
Maybe! Never hurts to ask. Send me an email to firstname.lastname@example.org
Do you do special orders?
Sometimes, again never hurts to ask. Send me an email to email@example.com
I emailed you and you haven't replied. Why not?
Sometimes we are flat out and don't get to our emails until night. Please feel free to shoot me a text 0417 688 924 or phone call.
Why do the prices vary for some items?
I like to pass on to you any savings that I can. For some items, the wholesale price increases as the size of the shirt increases. (I guess it's as simple as more material equals more cost). I thought the fairest way to price items was to reflect this increasing wholesale price in my retail price. Makes it a bit confusing I know - however it does mean fairer pricing. For the brands which don't have different prices my retail prices remain the same.
I have a discount voucher code how do I use it?
Sometimes I can offer discount voucher codes. You enter the code in the checkout section, you require a security key as well. The security key is the number below the security key box. It is just one of those funny computer things. If you are having any dramas send me an email at firstname.lastname@example.org or give me a call on 0417 688 924.